Treatment of Personal Information

USEN CORPORATION (hereinafter known as "the Company".) hereby gives notice as described herein regarding the usage purpose etc. of its customer's personal information. Your consent is kindly requested before you make an application.

USEN Corporation
Administrator for the protection of personal information VP, Legal Affairs Department
(See Para 8 for the contact details)

  • 1. Acquisition-Storage and Use of personal information
    Personal information provided by the customer shall be stored and used for the following purposes by the Company in its business activities.
    Business activities

    Broadcasting business
    -Broadband-Communication business
    -Video-Contents business
    -Operating system business
    -Other businesses

    Purpose of use
    (1) To provide products and services for each business
    (2) To provide notification of products and services for each business
    (3) To reply inquiries on corporate PR activities, questionnaire surveys regarding the various businesses, monitoring surveys, and inquiries from customers
    (4) To provide installation, repair, inspection, and after-market services for the service devices and equipment used in each business
    (5) To provide improved products and services in each business to the customers
    (6) To verify the user and so on for requests to play music in the broadcasting business
    (7) To provide information related to restaurants, areas, music, movies, computers, etc., through the Internet
    (8) To fulfil transactions and agreements with the customers smoothly and adequately among others

    *Personal information handled in work outsourcing shall be used only for the purpose of executing the outsourced work concerned. (This shall not be subject to disclosure.)
    *When requesting for materials and so on, the usage purpose corresponding to Point (2) (3) above shall be applied.
    *When giving notice or announcing the individual purpose of use, this shall be based on the purpose of use concerned.

    *Regarding personal information containing credit card information
    (1) When providing credit card numbers to the card settlement agent for the purpose of collecting payments, notice of the purpose of use etc. will be given in the articles and rules stipulated by each service.
    (2) As a card settlement agent for credit cards, the Company uses the settlement system of GMO Payment Gateway, Inc.
    (3) After settlement of the service usage charge and other charges, credit card information will be stored as order information for a period that is mandated under each law and regulation.

    Other usage purposes of personal information besides those mentioned above are as follows.
    -Personal information regarding shareholders
    (1) To exercise the rights and perform the duties of a shareholder based on the Company Act
    (2) To provide various forms of conveniences to the shareholders by the Company
    (3) To implement policies for maintaining close relations between the shareholders and the Company
    (4) For shareholder management purposes e.g. creating shareholder data according to the standards prescribed under various laws and regulations

    -Personal information regarding job applicants etc.
    (1) For conducting employee recruitment activities (screening-communication-information provision, etc.)
    (2) To compile statistics and materials

    - Personal information regarding employees etc. (including directors, family members of employees and staff who have resigned from the company)
    (1) To maintain contact for administrative reasons and also during an emergency
    (2) To carry out procedures prescribed under internal company regulations and other rules
    (3) To judge, decide, and give notice of promotions-appraisals-staff transfers and so on
    (4) To make payments and deductions for salaries etc.
    (5) For business analysis purposes
    (6) For education and training purposes
    (7) To manage the facilities-equipment-devices-company cars, and so on
    (8) To provide materials to health insurance associations
    (9) To compile statistics and materials

    Storage of personal information
    Personal information held by the Company shall continue to be retained by the Company, except for information that has been separately provided for (example: information provided in the application details for various campaigns etc.).

    Use of personal information after termination of subscription
    After the Company's services are terminated, personal information provided by the customers and trading partners may be used within the range of the usage purposes defined in Point (2), (3) and (5).

    Sharing of personal information
    The Company may share the personal information obtained from the customer in a written or digital form with its subsidiaries and associate companies based on financial accounting rules, as well as distributors of merchandise handled in the various businesses mentioned above. The shared information includes the name, address, telephone number, date of birth and E-mail address of the customer. The purpose of sharing the information is for the usage purposes mentioned in Point (1)~(4) above as well as the provision of ancillary products and services. USEN CORPORATION shall be responsible for managing any personal information that is shared.
  • 2. Protection of personal information
    Essential and adequate measures will be taken to protect personal information held by the Company from being leaked, lost or damaged.
  • 3. Provision of personal information to third parties
    Personal information of customers such as the name, amount used, credit card number, account number, invoice for product and service charges etc., may be provided to financial institutions in a written or digital form for the purpose of collecting payment.
  • 4. Request to stop the use of personal information etc.
    The customer may request the Company to delete or stop the use of personal information related to itself, or to stop providing the information to third parties.
  • 5. Outsourcing the Treatment of Personal Information
    The Company may outsource the Treatment of Personal Information within the scope of the purpose of use as described in Para 1. Regarding the outsourcing, it will select only institutions which have established an appropriate system to handle personal information, and outsource the work only after it has concluded an agreement seeking the proper management of personal information.
  • 6. Requests to disclose, amend personal information etc.
    The customer may request the Company to disclose personal information related to itself. In addition, the customer may request that personal information of the customer held by the Company be corrected, deleted or added if there are any errors or amendments required.
  • 7. Optional input items
    Optional personal information may be provided in the application form and other documents. However, if such information is not provided, the Company may not be able to provide its products and services in an appropriate manner.
  • 8. Contact for inquiries
    For inquiries regarding the Company and its services, you may refer to the Company's website at the following URL address.
    Please contact the following when you want to request for personal information to be disclosed or corrected, when you want to stop the use or the provision of the information to third parties, or for any other inquiries that you may have.

    List of contacts
    USEN CORPORATION, Contact for Personal Information Inquiries
    *Inquiries are accepted via E-mail or through the post.
    E-mail:support@cozy-japan.com
    3-1-2, Kita-Aoyama, Minato-ku, Tokyo 107-0061
  • 9. Procedure to disclose or stop the use of personal information etc.
    Please send your inquiry to the Company's Personal Information Helpdesk as given in Para 8 regarding requests to disclose or stop the use of personal information. However, requests can only be made personally by the subscriber. (Please consult the Company's Contact for Personal Information Inquiries if you are unable to make the request yourself.)
    Regarding the disclosure of personal information and personal information that can be disclosed, please note that only the name, address, telephone number, FAX number, mobile phone number, E-mail address, service subscription name, date of subscription, date of termination and customer service store (distributor) can be provided.
  • 9-1. Procedures etc.
  • 1. Personal information inquiries can be made via E-mail or through the post.
  • 2. Where necessary, the Company's Personal Information Helpdesk will send you the prescribed application form.
  • 3. Fill in the prescribed details in the application form and then post it to the Company's Personal Information Helpdesk together with the following personal identification document and handling charge (only when requesting for disclosure of information).

    *Submitted documents etc. will be used only within the scope that is necessary to carry out the request e.g. communicating with the individual regarding the request to disclose or stop the use of personal information.
    *Furnished documents will be destroyed in a proper manner without any delay once a reply to the request to disclose or stop the use of personal information etc. is completed.
    *Submitted documents etc. will be used only within the scope that is necessary to carry out the request e.g. communicating with the individual regarding the request to disclose or stop the use of personal information.
  • 9-2. Personal identification document
    Enclose a photocopy of a personal identification document stating your name and address that is issued by a public institution.
    「For example, a photocopy of your driving license, certificate of resident (only the necessary items such as the name and address), and soon.」
    *If the certificate contains details of your permanent domicile, please hide the details before taking a photocopy of the certificate.
  • 9-3. Postal address 3-1-2, Kita-Aoyama, Minato-ku, Tokyo 107-0061
    To be addressed to USEN CORPORATION, Personal Information Helpdesk
    *Postal charges shall be borne by the customer. We recommend that you send your inquiry via registered mail.
    Please also note that we may not be able to accede to your request in the following situations. If your request cannot be accommodated, we will inform you of the reasons for our decision.

    -When personal verification is not possible
    -When the status such as the representation rights etc., and the authority of the individual cannot be verified for requests that are made by an agent other than the individual
    -When the information in the prescribed request form is not complete
    -When the contents of the requested personal information do not correspond to the personal data held by the Company
    -When there is a risk of harming the life, body, assets and other rights and interests of the individual or a third party
    -When there is a risk of seriously impeding the proper execution of the Company's work
    -When the request results in a breach of other laws

    USEN CORPORATION, Personal Information Helpdesk
    *Inquiries are accepted via E-mail or through the post.
    E-mail:support@cozy-japan.com
    3-1-2, Kita-Aoyama, Minato-ku, Tokyo 107-0061


    Regarding the "provision of personal information and purpose of use to third parties", in principle the consent of the customer is required when collecting personal information.


    privacymark
    The Company is certified as having met the requirements for the use of the Privacy Mark certification as a company that handles personal information in an appropriate manner.

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